Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com.
Care and Maintenance
Care and Maintenance
To care for your silk products, we recommend hand washing in cold water with a gentle detergent and hanging to dry. Avoid wringing or twisting the fabric and never use bleach or harsh chemicals. For best results, steam to remove wrinkles and avoid ironing.
Ironing silk pillowcases is not recommended as it can damage the delicate fabric. However, if you must iron your pillowcase, turn it inside out, use a low heat setting and place a cloth or towel between the iron and the pillowcase to prevent direct heat. It's best to avoid ironing silk products whenever possible and instead opt for steaming to remove wrinkles.
No, you should never use bleach on silk products. Bleach can damage the delicate fabric and cause discoloration. It's best to avoid using any harsh chemicals on silk and instead opt for gentle, silk-specific detergents.
We recommend washing your silk pillowcase at least once a week. However, if you have oily hair or skin, you may want to wash it more frequently. Remember to always follow the care instructions on the product label to ensure that your silk pillowcase stays in great condition.
Removing stains from silk products can be tricky, and it's best to take the item to a professional cleaner for help. However, if you want to try removing the stain at home, spot treat the area with a gentle, non-bleach stain remover, such as white vinegar or lemon juice. Apply the solution to a clean cloth and gently blot the stain. Avoid rubbing the stain, as this can damage the delicate fabric. Rinse the area thoroughly with cool water and allow it to air dry. If the stain persists, it's best to take the item to a professional cleaner for help.
Our Bounced silk pillowcases are made of 100% pure mulberry silk, which is the highest quality silk you can get. Mulberry silk is known for its luxurious softness and durability, making it the perfect material for a pillowcase that can help keep your hair and skin healthy while you sleep. Plus, our silk is sourced with care and is eco-friendly, so you can feel good about your purchase.
Our Bounced silk pillowcases are made with a special measure called momme weight, which is different than thread count. Our pillowcases have a momme weight of 22, which is perfect for silk because it provides a great balance of softness and durability. Since silk fibers are naturally strong, a higher momme weight means your pillowcase will last longer and won't wear out as easily, while still feeling super soft and luxurious. So you can sleep on your Bounced pillowcase and enjoy all the benefits of silk for a long time to come!
Yes, our Bounced silk pillowcases are machine washable, but we recommend washing them on a delicate cycle with a gentle detergent and cold water. Avoid using any bleach or fabric softeners, and be sure to air dry or use a cool iron to keep your pillowcase looking and feeling its best. With proper care, your Bounced pillowcase will last for a long time and keep you feeling and looking fabulous!
Actually, we offer our Bounced silk pillowcases in three different sizes to fit your needs. We have a standard size pillowcase that measures 20 x 26 inches, a standard/queen size pillowcase that measures 20 x 30 inches, and a king size pillowcase that measures 20 x 36 inches. So no matter what size pillow you have, we've got you covered! And with our luxurious and soft mulberry silk material, you'll be sleeping like a dream.
Most of our headscarves and scrunchies are made from the same luxurious and soft mulberry silk material as our pillowcases, so you can enjoy the same benefits for your hair and skin while wearing them. However, please note that our edge scarves are made with satin and our new collection of headscarves are made with 19 momme mulberry silk, which is more breathable than our 22 momme pillowcases. But no matter which style you choose, you'll still look and feel fabulous!
If you need to cancel or make changes to your order, please contact us within 24 hours of placing your order at Michelle@getbounced.co and we will do our best to assist you, provided that the order has not yet been shipped. If your order has already been shipped, please contact us to initiate a return or exchange process.
We strive to ship out orders as quickly as possible! Shipping times vary based on your location, but typically take between 3-7 business days for domestic orders within the United States. International shipping times may vary. You will receive a shipping confirmation email with tracking information once your order has been shipped.
Yes, we offer free shipping on all orders within the United States! We also offer international shipping at an additional cost. Happy shopping!
We want you to be completely happy with your purchase! That's why we offer a 30-day return policy for items in their original condition with tags and packaging intact. Just contact us at firstname.lastname@example.org to start the process. We'll send you a return shipping label and instructions.
Please check your items upon arrival, and let us know right away if you receive a defective or incorrect item. Some items can't be returned, like custom or personalized products, and we don't accept returns on sale items or gift cards. If you need a different item, it's faster to return the original and make a new purchase.
Once we receive and inspect your return, we'll let you know if the refund is approved. Refunds will be issued automatically to your original payment method, but it may take some time for your bank or credit card company to process the refund.
For more details, please see our full return policy.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier's website or app. If you have any questions or issues with tracking your order, please don't hesitate to contact us at email@example.com and we will be happy to assist you.